Refund policy

At NoriRose Beauty, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase is provided.

For hygiene and safety reasons, we cannot accept returns on items that have been opened, used, worn, or damaged after delivery.

Non-Returnable Items

The following items cannot be returned:

• Personal care and hygiene products that have been opened or used.
• Sale or clearance items.
• Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. 

Please include:

• Your order number
• Photos of the item received
• A description of the issue

We will assess the claim and arrange a replacement or refund where applicable.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5-10 business days.

Shipping fees are non-refundable unless the return is due to an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was defective.
• The wrong item was shipped.
• The item was damaged during transit.

Contact Us

For any questions regarding returns or refunds, please contact:

NoriRose Beauty

Thank you for shopping with NoriRose Beauty.